Network Engineer role supporting enterprise customers across switching, wireless, telephony, network edge, and cybersecurity technologies. Working within a close‑knit, employee‑owned business, you’ll deliver high‑quality service, troubleshoot complex network issues, and develop your skills through funded training and certification toward senior‑level progression.
Main Duties and Responsibilities:
Network Delivery & Support:
- Supporting, configuring, and maintaining network environments covering switching, wireless, telephony, network edge, and connectivity services.
- Working with Cisco and Meraki technologies across wired and wireless infrastructures.
- Troubleshooting and diagnosing network faults using monitoring, management, and diagnostic tools.
- Own incidents through to resolution, ensuring service levels and internal processes are followed.
Security, Connectivity & Infrastructure:
- Supporting networking protocols such as TCP/IP, DNS, DHCP, LAN/WAN, SD‑WAN, SIP, VPNs.
- Assisting with secure connectivity solutions, both internal and external.
- Working with network security technologies including IPS, AMP, and encryption mechanisms.
- Contributing to cyber‑security best practice across supported environments.
Projects, Documentation & Improvement:
- Supporting project delivery, producing clear technical documentation and handover for ongoing support.
- Working collaboratively with colleagues to deliver consistent and high‑quality outcomes.
- Participate in an on‑call rota.
- Contributing ideas and initiatives that drive continual service improvement.
Training & Development:
- Attaining and maintaining industry‑recognised certifications as part of a structured development pathway.
- Actively developing skills and knowledge across networking and communications technologies.
Desirable Skills & Experience:
- Highly organised with a structured, methodical approach to work.
- Strong communication skills, including professional telephone manner.
- Hands‑on experience with Cisco and Meraki networking technologies.
- Solid understanding of core networking protocols and connectivity methods.
- Familiarity with network security concepts and technologies.
- Minimum Cisco CCNA certification (or equivalent).
- Meraki certification advantageous.
- Full UK driving licence and access to a personal vehicle.
What’s in it for me?
- Competitive, negotiable salary.
- Hybrid working.
- Funded professional training and certifications.
- Opportunity to grow within an employee‑owned business.
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